Monday, September 12, 2011

"We thank you for your patience, your call is very important to us"


Has anyone noticed it is getting harder and harder if not impossible to get an f-ing human being on the phone when you have to make a service call???? I got a lovely notice in the mail saying my home own insurance was about to be cancelled. I escrow that shit. Why the F am I getting notices like this?? So here we go on today's phone call:

Recorded Operator: Thank you for calling ASI. blah blah press 1 for this and 2 for this and 99 for this and 1988686 for this.

Me: I hit "0" when I realize NONE of those 79567956 numbers apply to my issue!

Recorded Operator: Thank you for calling ASI. Press 1 for this and 2 for this and 99 for this and 1988686 for this.

Me: "0" pressed down firmly and for a long time

Recorded Operator: Thank you for calling ASI. Your call may be monitored or recorded. Please stay on the line for an operator.

Recorded Operator:.....10 minutes later... We thank you for your patience, your call is very important to us! Please stay on the line for the next available operator

REAL PERSON: Hello and thank you for calling ASI, to further assist you I will need your policy number, name on the account, social security number, address, bra size and color of your last bowel movement please?

Me: I answer all the questions...

REAL PERSON: How may I assist you today?

Me: Well the thing is, I got this Notice of Intent to cancel and I thought this was paid by the Mortgage company and I need to get this routed to them...

REAL PERSON: ok, please hold for further assistance..

Recorded Operator: Thank you for calling ASI. blah blah press 1 for this and 2 for this and 99 for this and 1988686 for this. (AGAIN!) This lazy asshole simply threw me back to the very beginning because that wasn't his f-ing department!

ME: 0, 0, 0, 0, 0....pressed firmly for a long time.

Recorded Operator: We thank you for your patience, your call is very important to us! Please stay on the line for the next available representative - NO! You asshole operator lady, you do not care about my call and I will not be patient any longer! F YOU!

So, I finally pressed "0" so many times that a real person must have seen my keystrokes of "impatience" and took my call.

Now, I have come to realize this is also the same damn scenario when job hunting. HR people do not exist, you cannot get an e-mail address or real person. EVER. You end up on a webpage saying the following:

Please leave your comment below:

Name:
E-mail Address:
Comment(s):

OR you are taken to a page that requires you to tell your entire life on a bullshit application that is 27 pages, in which you basically retype you entire resume, THEN attach the same resume and get a nice little e-mail back saying "Thanks for applying at Djhfiudfihkjg, LLC. We have received your application. Please do not reply to this message."

Thanks a-holes! I know the truth. my application/resume may or may not make it to the stack of 8784785 resumes you already have received and told not to reply to this message.

Now wouldnt it be funny if i got desperate enough to take a job as an a-hole customer service person that has to take the call from the douche like me that pressed "0" too many times? Just a thought...

JJ

1 comment:

  1. LMFAO!!! This is my job and u are correct about the go round. we r lazy fur sure. LMAO!

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